So that when, from my computer, I click on a phone app's icon, a hand shows on each device, but I can no longer actually open up the app and use it from my computer. Having installed version 12, when I connect to my home computer from my Android phone, remote access works as it always did and I can operate my computer fully from my phone, but when I start Quick Support on my phone, (a Samsung) although the phone shows up on my home computer, once connected, I can see the phones screen, but don't have remote contol of it. We will probably find out about that tonight.īut now I have another problem. So, trying to solve the problem myself, I decided to revert to TeamViewer 12 to see if a connection could be established then - and my friend is doing the same on his computer. I posted a message last Saturday asking if anyone could help solve why a friend couln't join a meeting I'd started using version 13, but there were no replies.
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